The Individual Number Card indicating your individual number (“My Number”) is a card with an embedded IC chip, and is a card you need to have in order to make your life in Japan convenient. You will be able to get an Individual Number Card upon application. (You can apply for an Individual Number Card via smartphone, PC, ID photo booth, or mail.)
It is free of charge to apply for an Individual Number Card for the first time.
Those who have an Individual Number Card can receive Individual Number Card Points to be used for cashless payment while shopping.
On June 30, 2022, the Japanese government launched a project that enables the issuance of many Individual Number Card Points.
If you don’t have an Individual Number Card yet, you can receive up to 20,000 yen worth of Individual Number Card Points by applying for an Individual Number Card for the first time!Please refer to the following website for more information.
The following 1 to 3 explain how to apply for Individual Number Card Points.
1 Apply for an Individual Number Card.
Please refer to the following website for how to apply for and claim your Individual Number Card.How to apply for an Individual Number Card (comprehensive website for the Individual Number Card)→How to claim your Individual Number Card (comprehensive website for the Individual Number Card)
2 Apply for Individual Number Card Points.
Please click here (in Japanese only) for how to apply.
3 Choose a cashless payment service with which to receive the Individual Number Card Points.
Please click here (in Japanese only) for more information.
If you have an Individual Number Card but have not yet received Individual Number Card Points, get such Points by performing the above steps 2 and 3!
○Toll-free number for the Individual Number (in Japanese only) | ||
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TEL | 0120-95-0178 | |
Reception hours |
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9:30 a.m. – 8:00 p.m. |
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9:30 a.m. – 5:30 p.m. (9:30 a.m. – 8 p.m. for inquires related to the Individual Number Card and Individual Number Card Points) |
(1) Inquires for the Individual Number Card | ||
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TEL | 0120ー0178ー27(0570-064-738) | |
Reception hours・Available languages |
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9:30 a.m. – 8 p.m. |
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9 a.m. – 6 p.m. | |
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10 a.m. – 7 p.m. |
(2) Inquires for Mynaportal (an online portal to facilitate a variety of procedures) | ||
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TEL | 0120ー0178ー26 | |
Available languages |
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Reception hours |
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9 a.m. – 8 p.m. |
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9 a.m. – 5:30 p.m. |
(3)Inquires for Individual Number Card Points | ||
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TEL | 0570-028-125 | |
Available languages |
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Reception hours | 9:30 a.m. – 8 p.m. |